Refund policy
Return & Refund Policy
Last Updated: July 22, 2026
Want the right fit before you buy? Our Bra Size Calculator and Complete Bra Fitting Guide help you get it right the first time. And if it isn't quite right, here's exactly how returns and exchanges work.
RETURNS:
We gladly accept returns of UNWORN merchandise within 30 days of delivery, except for clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization through our Returns Portal.
Exchanges:
Prefer a different size or style? You can request an exchange through our Returns Portal instead of a refund. If you're between sizes or unsure which to choose, our Fitting Guide and Size Charts can help you pick the right replacement.
Return via mail:
You can print a shipping label and drop off your return at the designated carrier location shown on your return label. You will receive an email when your return is received and your refund has been processed. Shipping charges are non-refundable (see our Shipping Policy), and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent delays in processing your refund, returns must be shipped back within 7 days from the time the return label is issued. Start by visiting our Returns Portal.
When you'll get your refund:
Once your return is received and passes inspection at our warehouse, your refund is issued to your original payment method. Refunds usually reflect within 3–5 business days, depending on your bank or card provider. We'll email you as soon as your refund has been processed.
Do not send items back through other means or without obtaining a return authorization, as your package may be sent back to you.
Please Note:
- Clearance items and specially marked items may not be returned or exchanged.
- Gift Cards and E-Gift Cards cannot be returned or refunded.
Defective Merchandise: Virtueflow LLC guarantees against manufacturer's defects. Normal wear and tear does not qualify. If you believe your item is defective and it was purchased from this website, please contact us by emailing customerservice@triumphshops.com or through our Contact page.
Third-Party Purchases: Virtueflow LLC merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of that retailer.
For additional details, please see our FAQ page.
Need help? Contact us at customerservice@triumphshops.com or through our Contact page. Related: Shipping Policy · FAQ · Bra Size Calculator · Fitting Guide.