Privacy policy

PRIVACY POLICY

Last Updated: 23/03/2025

Virtueflow LLC ("Virtueflow," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.triumphshops.com (the "Website"), use our services, or engage with us in any other manner.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website or services.

1. SCOPE & APPLICABILITY

This Privacy Policy applies to:

  • Virtueflow's Website and any associated online services.
  • Any mobile applications that Virtueflow may provide.
  • Any customer interactions via email, SMS, or customer support.

It does not cover third-party services or websites that may be linked from our Website. Please review their privacy policies separately.

2. INFORMATION WE COLLECT

We collect information in various ways, including when you:

  • Visit our Website.
  • Make a purchase.
  • Contact customer service.
  • Subscribe to our communications.
  • Use features like virtual fitting tools or sizing apps.

Categories of Personal Information We Collect

The types of personal information we collect include:

A. Identifiers
✅ Name, email address, phone number, mailing/billing address, IP address.

B. Commercial Information
✅ Purchase history, order details, shopping preferences.

C. Biometric & Physical Data (If Applicable)
✅ Body measurements, height, weight, photos (for virtual sizing).

D. Internet & Network Activity
✅ Browsing behavior, cookies, search history, ad interactions.

E. Geolocation Data
✅ If allowed, we may collect location data to enhance user experience.

F. Inferences from User Data
✅ Preferences, product interests, behavioral trends.

3. HOW WE COLLECT INFORMATION

We collect information through:

  • Direct interactions – When you purchase a product, sign up for emails, or contact us.
  • Cookies & tracking technologies – To analyze website usage and personalize marketing.
  • Third-party services – Payment processors, analytics, and advertising platforms.
  • User-generated content – Reviews, survey responses, and social media interactions.

More details on cookies and tracking are provided in Section 9 (Targeted Advertising & Cookies Policy).

4. HOW WE USE YOUR INFORMATION

We use your personal information for:

✅ Order Fulfillment – Processing purchases, shipping, and returns.
✅ Customer Support – Assisting with inquiries, complaints, and refunds.
✅ Marketing & Promotions – Sending offers, product updates, and newsletters.
✅ Personalization – Customizing shopping experiences based on preferences.
✅ Fraud Prevention – Detecting and mitigating security risks.
✅ Legal Compliance – Complying with regulations and protecting Virtueflow’s rights.

5. DISCLOSURE OF INFORMATION

We may share your information under the following circumstances:

🔹 With service providers – Payment processors, shipping providers, marketing platforms, and IT services.
🔹 For legal reasons – To comply with court orders, law enforcement requests, or regulatory requirements.
🔹 In case of business changes – If Virtueflow is acquired or merged with another company.
🔹 Public interactions – Reviews, testimonials, or social media posts that you share voluntarily.

Virtueflow DOES NOT sell your personal information.

6. TEXT MESSAGE (SMS) PRIVACY POLICY

If you opt into SMS/text messages, you:

  • Consent to receive recurring promotional & transactional texts.
  • Acknowledge standard message & data rates may apply.
  • Can opt out anytime by replying "STOP".

We DO NOT share SMS data with third parties except for delivering the SMS service.

7. DATA RETENTION & SECURITY

We store your personal data only as long as necessary for legal or business purposes.

Security Measures Include:

✅ SSL encryption to protect payment transactions.
✅ Access controls to limit data exposure.
✅ Regular security audits for fraud prevention.

Although we take reasonable precautions, no system is 100% secure. If you suspect a data breach, please contact us immediately.

8. USER RIGHTS & CCPA/GDPR COMPLIANCE

Depending on your jurisdiction, you may have the right to:

✅ Request access to your data (What personal data we hold about you).
✅ Request correction or deletion of your data.
✅ Opt-out of marketing emails, SMS, and targeted ads.
✅ Request data portability (receive a copy of your data).

How to Exercise Your Rights:

  • Email us at info@triumphshops.com
  • Use the "My Account" section to modify data preferences.
  • For CCPA requests, info@triumphshops.com

Virtueflow does not discriminate against users who exercise privacy rights.

9. TARGETED ADVERTISING & COOKIES POLICY

We use cookies and similar tracking technologies to:
🔹 Improve website functionality.
🔹 Personalize advertising content.
🔹 Measure campaign effectiveness.

Your Choices:

  • Disable cookies in your browser settings.
  • Opt out of targeted ads via tools like AdChoices.
  • Set browser "Do Not Track" preferences (We currently do not respond to DNT signals).

For more details, refer to our Cookie Policy.

10. THIRD-PARTY SERVICES & LINKS

Our Website may contain links to third-party sites (e.g., Shopify, Google Analytics, Facebook Ads).

🚨 We are not responsible for third-party privacy practices. Review their privacy policies separately.

11. CHILDREN’S PRIVACY

Our Website is not intended for users under 13. If we learn that we have collected information from a child, we will delete it immediately.

12. CROSS-BORDER DATA TRANSFERS

By using our services, you agree that your data may be transferred to and processed in other countries where our servers or third-party providers are located.

13. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Check the "Last Updated" date for changes. Continued use of the Website constitutes acceptance of changes.

14. CONTACT US

For any privacy-related inquiries, please contact:

📧 Email: info@triumphshops.com
🌐 Website: www.triumphshops.com